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Nobody is surprised that the big broadcast networks are starting to voice their displeasure with DISH’s new “Auto Hop” feature which allows Hopper DVR users to skip most commercials when they watch programming recorded from the big four broadcast networks.

CBS honcho Les Moonves sounds a bit baffled by DISH’s decision to introduce a feature that will eliminate commercials. “They can’t just take our signal and change it and put on a black spot where our commercials were,” he said.

Concerned about generating the revenue they normally receive from commercials, Moonves also wonders how DISH Chairman Charlie Ergen expects him to produce CSI without ads.

DISH CEO Joe Clayton has responded to the concerns that network execs have about “Auto Hop.” Clayton says DISH has “respect for the networks and for the advertising model.” This may not play well with network bosses, but Clayton does have a point.

Considering that DISH Network has been running some pretty wide-reaching advertising campaigns lately, the company is obviously walking the walk and not just talking the talk. There’s little doubt that DISH commercials are being zapped by the Hopper just like any other commercial.

Clayton points out that DISH has been spending more on nation-wide advertising during 2012 than the company has ever done. It’s a pretty good response to complaints from networks, but whether or not it eases their concerns remains to be seen.

DISH’s Vivek Khemka, president of product management says that they were not thinking much about how network executives would react to the introduction of the “Auto Hop” functionality and were more focused on what consumers wanted. Khemka goes on to indicate that customer response appears to be positive judging by the response the company is seeing in online comments and on sites like Facebook.

If I may interject my own thoughts (when have I ever failed to do so before?) on this issue, I’m with Vivek Khemka. Consumers like myself are sick and tired of commercials. Perhaps it’s because I’m old enough to remember when there was a lot less commercial content on television.

These days it seems that there is nearly as much commercial content during the airing of a TV program than there is actual program content.

Since FOX is one of the networks that is speaking out against “Auto Hop,” I’d like to talk a little bit about last night’s airing of American Idol. The number of commercials aired was off the scale. It was literally a single performance from one of the contestants then a series of commercials, another performance and another commercial break. Rinse and repeat.

There are usually occasions when they allow two performances before they break for commercials but that’s definitely the exception and not the rule.

And what makes matters worse is that it’s the same commercials over and over again. How many times do they think viewers want to see the same commercials? It’s gotten to the point where my wife actually gets up off the couch and goes and spends a few minutes doing something else during commercial breaks that air on American Idol. And she’s the one that usually gets annoyed when I complain about commercials!

I know I’ve said it before but commercial advertisers could do themselves a favor simply by making their commercials more unique, informative and interesting. I’ve had it with bumbling dads making idiots of themselves, talentless furniture store owners doing their own commercials and bratty teenagers with smart phones.

If you want me to watch your commercials, make them better. It’s that simple. Lord knows, big car companies, cell phone companies and food manufacturers have the budget to invest in better advertising. How about it advertisers? Or perhaps you think that the public is too stupid to appreciate more informative and interesting commercials.

DISH Network has topped the the largest Satellite and Cable TV companies in the 2012 American Customer Satisfaction Index (ACSI). The ACSI interviews consumers each year and tabulates the results to determine how satisfied customers are among competing companies in various industries.

The newly-released results from the 2012 American Customer Satisfaction Index put DISH ahead of their biggest competitors by measuring metrics the reflect on customer experience. These metrics include overall value, customer satisfaction and customer loyalty.

DISH comes out ahead of major competitors such as DirecTV, Comcast, Time-Warner and Charter Cable. This is the 12th year that DISH has come out ahead of Comcast, Time-Warner and Charter for “Overall Customer Satisfaction.”

Additionally, DISH also topped the list for “Call Center Satisfaction” in the cable and satellite sector and for the second year in a row DISH came out on top for “Website Satisfaction.”

According to Bernie Han, chief operating officer at DISH, customer satisfaction has been a very important issue at DISH. “Customer satisfaction has been a big focus for DISH," Han was quoted as saying. "We’re pleased to see that our efforts to deliver a best-in-class service experience are being recognized by our customers, but we know that we have a lot more room to improve.”

One can only imagine how difficult to keep 14 million customers happy. When you consider a number like that, it’s obvious that a lot of effort would have to be devoted to customer satisfaction. As DISH points out, there’s room for improvement in that area. Still it’s a nice boost for DISH, their customers and their employees to see the company ranked so well in their industry according to ACSI results.

In the interest of full and honest disclosure, looking at the actual ACSI results reveals that Verizon’s FiOS fiber-optic television service has the highest score in the “Subscription Television Service” category with a score of 74 compared with DISH’s 69.

FiOS has about five millions subscribers according to the most recent estimates. For a little perspective on how that compares among industry competitors, Comcast has over 30 million subscribers, DirecTV has about 20 million subscribers (U.S.) and Time-Warner has about 15 million subscribers.

Although TV viewers like myself see the new commercial-skipping feature of their Hopper whole-home DVR as a good thing, not surprisingly, network executives don’t quite see it that way and they are starting to speak out about it.

As discussed before, “Auto Hop” allows Hooper users to skip most commercials when they are watching programs that have been recorded from the “big four” broadcast networks, ABC, CBS, FOX and NBC.

It didn’t take long for some network executives to share their feelings about this new commercial-slaying feature and it’s pretty clear that they aren’t too happy about its introduction. NBC Broadcasting Chairman Ted Harbert called it, “…an attack on our eco-system.”Television Set

“I’m not for it,” he added.

There was no mention of any legal action on the part of NBC, but considering the fact that NBC was gobbled up by cable giant Comcast not too long ago makes me wonder if that might be even more incentive for NBC to take some kind of action since DISH is a direct competitor of Comcast in many areas, including right here where I live.

Although Harbert kept his comments brief regarding “Auto Hop” for now, he did indicate that he would expand on his position during the broadcaster’s event at New York’s Radio City Music Hall where the network will announce their fall programming schedule Monday.

A FOX executive also decided to publicly share his thoughts on this issue. FOX Networks Group Chairman Peter Rice said, “It’s a strange thing to do.” Rice, who was on a conference call regarding their fall schedule also said that the networks are the largest content providers for pay-TV distributors like DISH Network. Rice also indicated that FOX is still evaluating this new development before considering any legal options.

It’s clear that DISH has the networks scratching their collective head. Since DISH boss Charlie Ergen is a pretty shrewd businessman and seldom does things just for the heck of it, one wonders if this is part of some new strategy that he has come up with that he may try to use as an advantage when it comes to negotiations with the networks.

It’s clear that the broadcast networks have been unhappy about the ability of DVR users to skip commercials using “commercial skip” buttons on their remotes – something that’s been available to DVR users for quite a while. So far, there have been no serious repercussions as a result but this may change with the introduction of DISH’s “Auto Hop.”

Although it’s currently not clear how this whole situation between the Networks and DISH plays out, it seems like we’ll be hearing more about this in the future.

It doesn’t take long for news to spread in this age of “instant everything.” Thanks to the internet, new details are emerging regarding a brand-new feature that DISH Network has enabled on their Hopper whole-home DVR system that allows viewers to skip commercials more efficiently than ever.

We already knew that “Auto Hop” allows Hopper users to automatically skip commercials while watching most programs that were recorded with the “Primetime Anytime” feature which can be set up to record all prime time programming on the four big networks (ABC, CBS, FOX and NBC) automatically and store the recording for up to eight days.

Even when “Primetime Anytime” is recording, the Hopper still allows users to record two otherDISH Network Hopper DVR Logo channels at the same time, giving the hopper the unique ability to record a total of six different programs at the same time.

The tech editor at USA Today has written up a nice, detailed review of the new “Auto Hop” feature that includes new details. For DISH customers – or potential DISH customers – thinking about getting a Hopper DVR, the article provides some valuable information about how it actually works. A previous post here provides some basic information about the new functionality.

According to the USA Today article, a viewer can decide whether or not to enable the “Auto Hop” feature when they select a program to watch that was recorded using the “Primetime Anytime” feature. Programs that allow commercial-skipping will be indicated by displaying a kangaroo icon next to them when they are viewed in the menu of recorded programs.

When a user selects a program to watch that features “Auto Hop” capability, the user is prompted with on-screen dialog asking if they want to enable the “Auto Hop” functionality for that program. I certainly know how I would answer that query, but heck, maybe there are people out there who actually like commercials.

When watching a program that has “Auto Hop” enabled, the Hopper will show a very brief snippet of the commercial break while displaying a kangaroo icon on the screen. The USA Today article described it as a “flash” of the commercial, so I expect that it is very brief interruption that lasts a second or perhaps less. Surely not enough to rile up a serious commercial-hater like myself.

The article also reveals that the “Auto Hop” feature is not available to use for local news and sports programming that was recorded using “Primetime Anytime.” That probably isn’t a major issue for most viewers since the 30-second skip button should still be useful for zapping commercials under those circumstances.

Although this closer look at the Hopper’s functionality has me anxious to try the Hopper out myself, I’m still going to wait a bit longer simply because I like to give new technology like this a little time in the “real world” before I jump on board. Since I also have a move coming up in the near future, I figure it might be the perfect time to upgrade to the Hooper when I take advantage of the “DISH Mover” service to get DISH set up at my new location.

There is some speculation about how the networks will react to DISH’s inclusion of this new commercial-skipping technology. I look at it this way: Commercial-shipping has been around since the VCR hit the consumer market in the early 1980’s and trust me, I was one who was using the “fast forward” button on my VCR religiously to blast through commercials with my trusty VCR.

People who hate commercials are going to skip them using “fast forward” “30-second skip” or whatever functionality they have at their disposal. I doubt that the new “Auto Hop” feature is going to cause any significant number of viewers to start skipping commercials if they had not already been doing so.

The biggest problem I have with commercials is that most of them seem to use the same cookie-cutter recipe that includes lame humor or excessive drama. Worst of all, perhaps, is the way the same commercials are shown over and over again during a single program.

Believe it or not, I actually stumble onto a commercial from time-to-time that I actually find genuinely clever, funny or informative. Granted, it’s very rare, but it tells me that advertisers could make their offerings much more palatable if they’d put a little more effort into creating unique, engaging advertising.

I’ve been a huge fan of the “30-second skip” function of my DISH Network DVR from the very beginning. With it, a single push of the magic yellow button on my remote control instantly advances the recorded program I am watching by 30 seconds.

When I first got my DVR back in 2007 it took about 6 presses of the button (give or take one) to get me through a typical commercial break. These days It seems like there are more commercials than ever and much of the time it takes me about 8 presses of the button to get through a commercial break. Yeah, I know that extra effort isn’t going to land me in the E.R. with any serious repetitive stress injuries, but it is a good measure of how much commercial time has eaten away at programming through the years.

A new feature of DISH Network’s Hopper DVR is making commercial-free TV a whole lot easier from now on. The new “Auto Hop” feature will automatically eliminate most commercials from most HD broadcasts that are recorded via the Hopper’s “Primetime Anytime” feature which allows users to record all of the primetime programming on all of the four major broadcast networks automatically.

For obvious reasons, this “Auto Hop” does not work when you are watching “live” TV. Users wishing to take advantage of this new feature (and who wouldn’t?) have to wait until at least 1:00 a.m. the following day in order to enjoy the advantages of “Auto Hop” for the previous day’s primetime recordings.

It appears that the “Auto Hop” feature is limited to use on recordings of “Primetime Anytime” programming. That’s a little disappointing for me personally since I watch almost no network shows at all. I’ll still have to rely on my “auto skip” button and since about 90% of what I watch is recorded, it serves me very well by eliminating those ever-lengthy commercial breaks that seem to show the same commercials over and over again until I’m almost ready to start throwing things at my TV!

According to a press release from DISH, the new “Auto Hop” feature is being activated on Hopper DVR systems today. As the press release reveals, this new feature will allow Hopper enables users to “skip all commercials for most recorded primetime HD programs shown on ABC, CBS, FOX and NBC when viewed the day after airing.”

I’m sure users of the DISH Hopper system will get a lot of use out of this new feature. If I can find any new network TV shows that interest me after “House” goes off the air, I’m sure I’ll make use of “Auto Hop” every time I watch!

A newly-released report by DISH Network reveals that the company added more subscribers to their rolls in the first quarter of this year than expected. DISH signed up around 104,000 subscribers which isn’t all that less than double the amount of 62,000 that was expected.

The addition of these first-quarter sign-ups brings DISH’s total subscriber count up to just over 14 million. Although one might speculate whether or not the release of their new whole-home DVR, “The Hopper” had anything to do with the increase, it’s hard to say since it was not released to the public until March 15th after the company announced it officially at this year’s CES show in Las Vegas.

On personal note, I was talking to my brother-in-law over the weekend and learned that he had just recently switched to DISH after dropping DirecTV. He seems happy with it so far and cited DirecTV’s high cost as the reason behind his decision to make the switch. I had wondered if he had opted for the new “Hopper” whole-home DVR, but since him and his wife are empty-nesters now, he decided to stick with one of the older model DVRs and got a ViP722 instead since he just didn’t need the capabilities of “The Hopper.”

These are encouraging numbers for DISH and it will be interesting to see what  the second quarter results are.

There are reports of a potential dispute brewing between DISH and the company behind the AMC channel and its sister channels. DISH is known as a pretty tough negotiator and that is probably a big part of the reason that they are able to keep their prices lower than their competitors.

Although subscribers certainly don’t like losing channels, there has to be a trade-off between how many channels there are available versus how much DISH has to charge subscribers for programming packages.

I personally don’t have any interest in AMC or any of the company’s sister channels, but there are some popular series programming currently airing on some of those channels and the loss of those channels is bound to make a segment of the subscriber base unhappy.

It seems too early to be announcing AMC’s departure from DISH since renewal time for the contracts DISH has with content providers often gives birth to lots of rumors about channels being removed but in most cases an agreement is reached and the channels remain available on DISH.

Free previews from DISH for the month of May look like they feature programming that is usually targeted at women. It appears that this may be DISH’s Mother’s Day present for all the moms out there who subscribe to DISH.

Here are the free previews for this month:

BabyTV: April 26th through May 22nd – Channel 824 – Available with the Heartland Package

GMC: April 26th through May 22nd – Channel 188 – Available with Heartland Package or America’s Top 250

Hallmark Channel: April 26th through May 22nd – Channel 185 – Available with Heartland Package or America’s Top 200 – HD

HBO: May 14th through May 16th – Channels 300 – 305 and 307 – 309 – Available with HBO Package – HD

LMN (Lifetime Movie Network): April 26th through May 22nd – Channel 109 – Available with America’s Top 200 – HD

PIXL: April 26th through May 22nd – Channel 388 – Available with Heartland Package or Blockbuster @Home – HD

RFD-TV: April 26th through May 22nd – Channel 232 – Available with Heartland Package or America’s Top 200 – HD

RuralTV: April 26th through May 22nd – Channel 231 – Available with Heartland Package or America’s Top 250

Universal Sports: May 3rd through May 15th – Channel 402 – Available with Multi-Sports Package

With a new month comes another batch of new releases from DISH’s Blockbuster @Home service.

New Year’s Eve (2011). More from IMDB.

W.E. (2011). More from IMDB.

Joyful Noise (2012). More from IMDB.

And They’re Off… (2011). More from IMDB.

Fight The Fight (2011). More from IMDB.

Contraband (2012). More from IMDB.

Dark Tide (2012). More from IMDB.

Pariah (2011). More from IMDB.

Return (2011). More from IMDB.

Underworld: Awakening (2012). More from IMDB.

The Vow (2012). More from IMDB.

Haywire (2012). More from IMDB.

PC Magazine has a long history of reviewing computers and related products as well as other consumer electronics products. They’ve been reviewing DVRs and other video home entertainment products for quite a while and have just recently reviewed DISH’s new Hopper whole-home DVR system.

DISH Network DVRs have earned high scores from PC Magazine reviewers in the past and the new Hopper system is no exception. It was rated “Very Good,” earning 4.5 out of a potential 5 stars. The review also concluded that the Hopper was “one of the best DVRs we’ve ever seen.”

Although I am still using a ViP622 DVR in my home, I do plan to upgrade to the Hopper in the future. I’m one of those people that tends to let the stampede die down a bit before I jump on the bandwagon, so I’m definitely not an “early adopter.”DISH Hopper Whole Home DVR

Once the demand for Hopper systems dies down a bit, I’ll probably order up a Hopper and at least one Joey (which PC Magazine also awarded 4.5 stars) so that my wife and I can finally share the DVR.

Although the notion of the whole-home DVR is nothing new, it appears that DISH has outpaced the competition with their new whole-home DVR solution.

PC Magazine, rated the Hopper system ahead of the TiVo Premier Elite despite the Hopper’s inability to access Netflix, Hulu Plus and YouTube. Citing the Hopper’s impressive 2 terabyte hard drive which can store up to 500 hours of HD programming or 1000 hours of SD programming, PC Magazine’s review concluded that users probably won’t miss Netflix, Hulu Plus and YouTube all that much.

Overall, comparing the pros and cons of the Hopper alongside the TiVo Premier Elite, the reviewer concluded that the Hopper is “head and shoulders” above the TiVo system.

PC Magazine reviewers were also impressed with DISH’s Joey units, which are the devices that allow viewers in other rooms to access programming on the Hopper DVR. “If you want satellite TV in your bedroom, garage, or other rooms in your house, the Dish Network Joey is a no-brainer,” according to the Joey review.

I admit that these reviews have me a bit anxious to get my own Hopper system up and running in my home, but I’m pretty serious about my “early adopter” principle and will hold out a bit longer before I look into upgrading my system. For now, I’ll just have to continue sharing the 622 with my wife and make the best of it.

Things could be worse, as in no DVR at all, which I do not even want to think about! I’m thoroughly spoiled by four or so years of DVR use which enable me to watch TV on my schedule and just makes my life a lot simpler. It’s the best thing that’s happened to TV since the invention of the VCR.

DISH’s new Hopper whole-home DVR system now offers users access to the Pandora music service at no extra charge. Pandora, a popular online music streaming service, allows users to create personalized radio stations to stream the music of their choice.

The Hopper now allows users to access Pandora where users can log into their existing Pandora account or create a new account and enable them to search for music and create their personalized radio stations and listen to them through their televisions.

Obviously, this is a development that will benefit owners of home theater systems who enjoy high-quality sound and music when watching TV.Pandora Music Comes to DISH Hopper

Accessing Pandora through The Hopper requires that it be connected to the internet.

"Pandora adds new dimension to the Hopper experience," according to Vivek Khemka, vice president of product management at DISH. "This partnership is another example of how we are working to make Hopper the entertainment platform of choice for America’s homes."

This kind of marriage of television technology with the internet is definitely something that viewers like myself welcome. Although I have watched TV shows and movies on my PC via DISH’s Blockbuster @Home service, I’m still kind of “old school” when it comes to television viewing and I much prefer watching my HD television in my living room from the comfort of my recliner.

For his part, Ian Geller, vice president of Business Development at Pandora, had this to say regarding this new development: "We’re thrilled that DISH is making Pandora available to their customers on a great new platform like the Hopper. More than a third of all radio listening takes place in the home and Pandora delivered through the Hopper allows everyone in the family to easily access and enjoy music they love through their personalized radio stations."

It will be interesting to see what other new agreements DISH may forge with other content providers in the future to expand their options for subscribers.

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