It may not be terribly surprising for some of us that relied on cable TV for our television programming for years, but the most recent Michigan American Customer Satisfaction Index (ACSI) survey, which was conducted in May, found that customer satisfaction among cable customers was lower than satellite and fiber broadcasters.
Among cable companies, Cox Communications led the pack with a score of 67 Comcast and Time-Warner tied at 61 and Charter came in last with a score of 60.
Among Satellite providers, DISH Network edged out DirecTV with a score of 71 compared with DirecTV’s 68. DISH has reportedly been working on improving customer service recently and it appears to be paying off.
Topping the list were the fiber-optic TV provider. Verizon’s FiOS scored 73 and was followed by AT&T’s U-verse that was just one point behind with a score of 72.
DISH Network Durham, North Carolina
Tags: ACSI, Cable TV, customer satisfaction, dish network, Ratings, Survey
March 28th, 2012 - 4:08 pm
I disagree, dish network has as bad or worse customer support as cable companies. Their service tech are as bad and sometimes much worse as the cable companies employ. Dish network refuses to supply local service areas telephone numbers, why, afraid to have customers call the local supervisors because of poor service work? How dish network gets rated so high amazes me, the customers have not experienced poor tech support to report, and found out that the Dish Network employees are not allowed to think for themselves, regurgitate company policy to the letter.
Better customer support is a long off for Dish Network, if ever.
March 28th, 2012 - 6:39 pm
Well, I suppose you could take it up with the folks at the Michigan American Customer Satisfaction Index if you like.
Sorry I don’t have their contact info handy, I guess you’ll have to look it up.