It may not be terribly surprising for some of us that relied on cable TV for our television programming for years, but the most recent Michigan American Customer Satisfaction Index (ACSI) survey, which was conducted in May, found that customer satisfaction among cable customers was lower than satellite and fiber broadcasters.
Among cable companies, Cox Communications led the pack with a score of 67 Comcast and Time-Warner tied at 61 and Charter came in last with a score of 60.
Among Satellite providers, DISH Network edged out DirecTV with a score of 71 compared with DirecTV’s 68. DISH has reportedly been working on improving customer service recently and it appears to be paying off.
Topping the list were the fiber-optic TV provider. Verizon’s FiOS scored 73 and was followed by AT&T’s U-verse that was just one point behind with a score of 72.
DISH Network Knoxville, Tennessee
Tags: ACSI, Cable TV, customer satisfaction, dish network, Ratings, Survey