When you compare customers of satellite TV service and cable TV service, satellite is coming in on top overall.
According to the most recent American Customer Satisfaction Index, the two big satellite TV broadcasters, Dish Network and DirecTV are outscoring their cable TV rivals.
The latest data reveals that DirecTV’s rating was up 1.5% to 68 and Dish Network was came in second with a rating of 65, which was down from 67 last year.
Although some of the smaller cable companies like Cablevision and RCN helped drive the overall ratings for cable TV up a bit, the cable giants like Comcast and Charter Communications held cable’s rating back.
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As a satisfied Dish Network customer myself, I have few gripes about the service. I guess the biggest gripe I have is being connected to an overseas call center when I call Dish Network. I’d much rather talk to someone who is a native English speaker and who understands the culture here. Talking to someone half a world away about a problem with my service or equipment can be very frustrating when it is difficult to understand the person who is supposed to be helping you.
So many of these big companies are using these overseas call centers these days that it’s kind of hard to avoid the situation. If Dish Network would go back to using U.S.-based call centers, I guess I’d have to say that I really don’t have any gripes with the service whatsoever.
DISH Network Myrtle Beach, South Carolina
Tags: Cable TV, customer satisfaction, dish network, Satellite TV