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Nobody is surprised that the big broadcast networks are starting to voice their displeasure with DISH’s new “Auto Hop” feature which allows Hopper DVR users to skip most commercials when they watch programming recorded from the big four broadcast networks.

CBS honcho Les Moonves sounds a bit baffled by DISH’s decision to introduce a feature that will eliminate commercials. “They can’t just take our signal and change it and put on a black spot where our commercials were,” he said.

Concerned about generating the revenue they normally receive from commercials, Moonves also wonders how DISH Chairman Charlie Ergen expects him to produce CSI without ads.

DISH CEO Joe Clayton has responded to the concerns that network execs have about “Auto Hop.” Clayton says DISH has “respect for the networks and for the advertising model.” This may not play well with network bosses, but Clayton does have a point.

Considering that DISH Network has been running some pretty wide-reaching advertising campaigns lately, the company is obviously walking the walk and not just talking the talk. There’s little doubt that DISH commercials are being zapped by the Hopper just like any other commercial.

Clayton points out that DISH has been spending more on nation-wide advertising during 2012 than the company has ever done. It’s a pretty good response to complaints from networks, but whether or not it eases their concerns remains to be seen.

DISH’s Vivek Khemka, president of product management says that they were not thinking much about how network executives would react to the introduction of the “Auto Hop” functionality and were more focused on what consumers wanted. Khemka goes on to indicate that customer response appears to be positive judging by the response the company is seeing in online comments and on sites like Facebook.

If I may interject my own thoughts (when have I ever failed to do so before?) on this issue, I’m with Vivek Khemka. Consumers like myself are sick and tired of commercials. Perhaps it’s because I’m old enough to remember when there was a lot less commercial content on television.

These days it seems that there is nearly as much commercial content during the airing of a TV program than there is actual program content.

Since FOX is one of the networks that is speaking out against “Auto Hop,” I’d like to talk a little bit about last night’s airing of American Idol. The number of commercials aired was off the scale. It was literally a single performance from one of the contestants then a series of commercials, another performance and another commercial break. Rinse and repeat.

There are usually occasions when they allow two performances before they break for commercials but that’s definitely the exception and not the rule.

And what makes matters worse is that it’s the same commercials over and over again. How many times do they think viewers want to see the same commercials? It’s gotten to the point where my wife actually gets up off the couch and goes and spends a few minutes doing something else during commercial breaks that air on American Idol. And she’s the one that usually gets annoyed when I complain about commercials!

I know I’ve said it before but commercial advertisers could do themselves a favor simply by making their commercials more unique, informative and interesting. I’ve had it with bumbling dads making idiots of themselves, talentless furniture store owners doing their own commercials and bratty teenagers with smart phones.

If you want me to watch your commercials, make them better. It’s that simple. Lord knows, big car companies, cell phone companies and food manufacturers have the budget to invest in better advertising. How about it advertisers? Or perhaps you think that the public is too stupid to appreciate more informative and interesting commercials.

DISH Network has topped the the largest Satellite and Cable TV companies in the 2012 American Customer Satisfaction Index (ACSI). The ACSI interviews consumers each year and tabulates the results to determine how satisfied customers are among competing companies in various industries.

The newly-released results from the 2012 American Customer Satisfaction Index put DISH ahead of their biggest competitors by measuring metrics the reflect on customer experience. These metrics include overall value, customer satisfaction and customer loyalty.

DISH comes out ahead of major competitors such as DirecTV, Comcast, Time-Warner and Charter Cable. This is the 12th year that DISH has come out ahead of Comcast, Time-Warner and Charter for “Overall Customer Satisfaction.”

Additionally, DISH also topped the list for “Call Center Satisfaction” in the cable and satellite sector and for the second year in a row DISH came out on top for “Website Satisfaction.”

According to Bernie Han, chief operating officer at DISH, customer satisfaction has been a very important issue at DISH. “Customer satisfaction has been a big focus for DISH," Han was quoted as saying. "We’re pleased to see that our efforts to deliver a best-in-class service experience are being recognized by our customers, but we know that we have a lot more room to improve.”

One can only imagine how difficult to keep 14 million customers happy. When you consider a number like that, it’s obvious that a lot of effort would have to be devoted to customer satisfaction. As DISH points out, there’s room for improvement in that area. Still it’s a nice boost for DISH, their customers and their employees to see the company ranked so well in their industry according to ACSI results.

In the interest of full and honest disclosure, looking at the actual ACSI results reveals that Verizon’s FiOS fiber-optic television service has the highest score in the “Subscription Television Service” category with a score of 74 compared with DISH’s 69.

FiOS has about five millions subscribers according to the most recent estimates. For a little perspective on how that compares among industry competitors, Comcast has over 30 million subscribers, DirecTV has about 20 million subscribers (U.S.) and Time-Warner has about 15 million subscribers.

It doesn’t take long for news to spread in this age of “instant everything.” Thanks to the internet, new details are emerging regarding a brand-new feature that DISH Network has enabled on their Hopper whole-home DVR system that allows viewers to skip commercials more efficiently than ever.

We already knew that “Auto Hop” allows Hopper users to automatically skip commercials while watching most programs that were recorded with the “Primetime Anytime” feature which can be set up to record all prime time programming on the four big networks (ABC, CBS, FOX and NBC) automatically and store the recording for up to eight days.

Even when “Primetime Anytime” is recording, the Hopper still allows users to record two otherDISH Network Hopper DVR Logo channels at the same time, giving the hopper the unique ability to record a total of six different programs at the same time.

The tech editor at USA Today has written up a nice, detailed review of the new “Auto Hop” feature that includes new details. For DISH customers – or potential DISH customers – thinking about getting a Hopper DVR, the article provides some valuable information about how it actually works. A previous post here provides some basic information about the new functionality.

According to the USA Today article, a viewer can decide whether or not to enable the “Auto Hop” feature when they select a program to watch that was recorded using the “Primetime Anytime” feature. Programs that allow commercial-skipping will be indicated by displaying a kangaroo icon next to them when they are viewed in the menu of recorded programs.

When a user selects a program to watch that features “Auto Hop” capability, the user is prompted with on-screen dialog asking if they want to enable the “Auto Hop” functionality for that program. I certainly know how I would answer that query, but heck, maybe there are people out there who actually like commercials.

When watching a program that has “Auto Hop” enabled, the Hopper will show a very brief snippet of the commercial break while displaying a kangaroo icon on the screen. The USA Today article described it as a “flash” of the commercial, so I expect that it is very brief interruption that lasts a second or perhaps less. Surely not enough to rile up a serious commercial-hater like myself.

The article also reveals that the “Auto Hop” feature is not available to use for local news and sports programming that was recorded using “Primetime Anytime.” That probably isn’t a major issue for most viewers since the 30-second skip button should still be useful for zapping commercials under those circumstances.

Although this closer look at the Hopper’s functionality has me anxious to try the Hopper out myself, I’m still going to wait a bit longer simply because I like to give new technology like this a little time in the “real world” before I jump on board. Since I also have a move coming up in the near future, I figure it might be the perfect time to upgrade to the Hooper when I take advantage of the “DISH Mover” service to get DISH set up at my new location.

There is some speculation about how the networks will react to DISH’s inclusion of this new commercial-skipping technology. I look at it this way: Commercial-shipping has been around since the VCR hit the consumer market in the early 1980’s and trust me, I was one who was using the “fast forward” button on my VCR religiously to blast through commercials with my trusty VCR.

People who hate commercials are going to skip them using “fast forward” “30-second skip” or whatever functionality they have at their disposal. I doubt that the new “Auto Hop” feature is going to cause any significant number of viewers to start skipping commercials if they had not already been doing so.

The biggest problem I have with commercials is that most of them seem to use the same cookie-cutter recipe that includes lame humor or excessive drama. Worst of all, perhaps, is the way the same commercials are shown over and over again during a single program.

Believe it or not, I actually stumble onto a commercial from time-to-time that I actually find genuinely clever, funny or informative. Granted, it’s very rare, but it tells me that advertisers could make their offerings much more palatable if they’d put a little more effort into creating unique, engaging advertising.

Free previews from DISH for the month of May look like they feature programming that is usually targeted at women. It appears that this may be DISH’s Mother’s Day present for all the moms out there who subscribe to DISH.

Here are the free previews for this month:

BabyTV: April 26th through May 22nd – Channel 824 – Available with the Heartland Package

GMC: April 26th through May 22nd – Channel 188 – Available with Heartland Package or America’s Top 250

Hallmark Channel: April 26th through May 22nd – Channel 185 – Available with Heartland Package or America’s Top 200 – HD

HBO: May 14th through May 16th – Channels 300 – 305 and 307 – 309 – Available with HBO Package – HD

LMN (Lifetime Movie Network): April 26th through May 22nd – Channel 109 – Available with America’s Top 200 – HD

PIXL: April 26th through May 22nd – Channel 388 – Available with Heartland Package or Blockbuster @Home – HD

RFD-TV: April 26th through May 22nd – Channel 232 – Available with Heartland Package or America’s Top 200 – HD

RuralTV: April 26th through May 22nd – Channel 231 – Available with Heartland Package or America’s Top 250

Universal Sports: May 3rd through May 15th – Channel 402 – Available with Multi-Sports Package

I’ve talked about this before, but if a company is big enough (DISH has over 13 million customers), you are going to find a lot of complaints about that company due to the sheer volume of customers they have to deal with. No matter what, there are going to be certain customers that are never happy.

I’ve been a DISH customer since 1998 and I’ve made no secret of the fact that I’m very satisfied with the service. It’s a dream compared to the experience I had as a cable TV customer. I’ve been with DISH for all these years and I still have a grudge against cable. What does that tell you?

Here’s another very important point I would like to make. If a DISH Network customer is reporting frequent outages due to weather or other problems causing them to experience bad reception, there is a problem with their equipment or installation!

It’s very important that a satellite TV system be installed properly. That means that you are able to receive a good, strong signal from your location and that the dish antenna needs to be installed and oriented properly. That means it can’t flop around in the wind when you get a 20 mph wind blowing!

My experience with DISH is proof that a system that is installed properly will be reliable and not subject viewers to frequent outages. Weather-related outages are rare in my experience, and I believe that’s simply because I have a properly installed system and I also have a 100% clear view of the sky where the DISH satellites are located. That’s the recipe for a good DISH Network experience.

I try to stay abreast of news that has anything to do with DISH for obvious reasons. Recently I came across a thread on a forum devoted to satellite TV (also known as “DBS” for “Direct Broadcast Satellite”) which was started by someone who wanted to know if people were satisfied with DISH Network.

Instead of just hearing me talk about how satisfied I am with DISH, I thought it might be good to see what other DISH customers think of the service. Below is a link to the thread I am talking about. Draw your own conclusions.

Is anyone actually happy with Dish?

The highly anticipated release of DISH’s new whole-home DVR system, “The Hopper” has arrived. DISH is now offering subscribers the opportunity to order up their own Hopper system.

This is a DISH product that is definitely on my wish list. I tend to shy away from being an early adopterdish-hopper-logo of any new technology, so I’ll wait a while before I decide to get my hands on a Hopper and its companion unit, The Joey. I’m that way about a lot of things including movies. I’m quite happy to wait a few months for a movie to come out on DVD or become available on PPV before I watch it.

I guess that’s one of the few benefits of getting older – I’ve got a lot more patience regarding things I want.

It’s hard to say how long it will take subscribers to get their hands on a Hopper at this point in time since demand is probably going to be pretty high for a while. I’m sure some folks will be able to get theirs delivered fairly soon but the laws of supply-and-demand will dictate how that goes.

It will be interesting to see the thoughts and comments from the early adopters as the new units hit the market. I ‘m guessing there may be a few folks at DISH that are a little anxious about the first reactions that start trickling in.

DISH continues with their generous monthly free previews of channels, giving all DISH subscribers a chance to check out channels that are not included in their programming package.

Free preview channels this month include:

GAC (Great American Country) – Channel 165 – March 1st through March 27th.

WFN (World Fishing Network) – Channel 394 – March 1st through March 27th.

Rural TV – Channel 232 – March 1st through March 27th.

Sony Movie Channel – Channel 386 – March 1st through March 27th.

Universal Sports Network – Channel 402 – February 23rd through April 24th.

Fox Business Network – Channel 206 – March 1st through March 19th.

During this month, DISH will be adding the Universal Sports Network channel to their Multi-Sport programming package.

The Universal Sports Network is best-known for their coverage of the Olympic Games but also covers a wide variety of other sports programming including World Championships, World Cups and Grand Prix Events for cycling, curling, gymnastics, ice hockey, karate, marathons, skiing, speed skating, swimming, track & field, table tennis, triathlons, volleyball and Rugby.Universal Sports Network Logo

To provide the best in sports programming that this channel has become so well-known for, the channel has agreements with the following organizations: International Association of Athletics Federations (IAAF), International Cycling Union (UCI), International Federation of Gymnastics (FIG), International Rowing Federation (FISA), International Rugby Board (IRB), International Swimming Federation (FINA), International Ski Federation (FIS), Major League Lacrosse (MLL).

Universal Sports Network provides unique programming  throughout the year that usually only receives attention every few years. Broadcasting on television and the internet, fans can follow Olympic athletes as they compete in other events between the games.

During June of 2010 Universal Sports in cooperation with the IRB revealed that the Universal Sports Network would bring "unprecedented national television and digital media coverage of the 2011 and 2015 Rugby World Cup tournaments." This statement was issued jointly by Universal Sports CEO David Sternberg and the Secretary General of the IRB Mike Miller.

DISH continues to offer free preview channels to subscribers, giving them an opportunity to check out channels that are not part of their programming package.

This month, the following channels are available to all DISH Network subscribers. DISH has been offering pretty generous free previews in recent months, with many of them lasting for the entire month. Some free previews are significantly shorter with some being offered just for a weekend.

The following are the free preview channels available during the month of February along with the dates that each free preview channel is available.

WE tv: February 2 – 28

GSN (Game Show Network): February 2 – 28 (available in high definition)

NHL Center Ice: February 13 – 19

The Military Channel: February 2 – 28

The Travel Channel: February 2 – 28 (available in high definition)

Existing customers should contact DISH Network if they want to upgrade their programming package.

The first 24-hour French language children’s channel has been launched on DISH Network. Tivi5MONDE is available as part of the French Bouquet programming package which is priced at $19.99 per month and also includes TV5MONDE USA, America’s 24-hour French language entertainment channel.Tivi5Monde

Tivi5MONDE provides the best of French-language programming content which includes animation, education and dramas for tweens and young teenagers.The channel’s programming content is intended to apples to kids aged between 4 and 14 years old.

Marie-Christine Saragosse, General Manager of TV5MONDE said, "We are very pleased to launch this new channel with our long-time partners at DISH Network and to expand the TV5MONDE brand in the U.S. We anticipate Tivi5MONDE driving interest among young American Francophones and Francophiles while further promoting French-culture and language in the states."

Tivi5MONDE will start out offering programming that includes Chasseurs De Dragons, Galactik Football, Les Daltons and Marsupilami.

TV5MONDE is the only digital, world-wide French-language network, broadcasting 24 hours a day, 365 days a year, to more than 220 million homes in 200 countries, making it the leading general entertainment television network in the world in terms of subscribers. In the United States.

DISH Network continues to cement their lead as the top provider of international programming with the addition of this new French-language channel. Although I do not have any specific information about more new programming being planned by DISH, I suspect we’ll see the company continue to expand on its already-impressive line-up of international programming.

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